Support
Assistance available around the clock
NarniumCasino Casino maintains comprehensive support infrastructure to address player needs promptly. The team operates continuously, ensuring help remains accessible regardless of timezone or schedule.
Contact Methods
Live Chat
Instant messaging connects directly with support agents:
- Available 24 hours daily
- Average response under 2 minutes
- Screen sharing for technical issues
- Conversation transcripts emailed
Email Support
Written enquiries receive detailed responses:
General Enquiries: support@narniumcasino.org
Expected response times:
| Priority | Response Time |
|---|---|
| Urgent | 4 hours |
| Standard | 24 hours |
| Complex | 48 hours |
Common Topics
Account Management
Support assists with:
- Password resets and recovery
- Document verification guidance
- Account settings modifications
- Closure and self-exclusion requests
Payment Queries
Financial matters receive priority handling:
- Deposit confirmation checks
- Withdrawal status updates
- Payment method additions
- Transaction dispute resolution
Technical Assistance
Technical team resolves:
- Game loading problems
- Mobile compatibility issues
- Stream quality concerns
- Software update guidance
Self-Service Resources
Knowledge Base
Searchable article database covers frequent questions. Topics include bonus terms, game rules, and security features. Regular updates reflect platform changes.
Video Tutorials
Visual guides demonstrate:
- Account registration process
- Deposit and withdrawal steps
- Bonus activation procedures
- Responsible gambling tools
Responsible Gambling Support
Self-Assessment
Confidential questionnaires help evaluate gambling habits. Results provide personalised recommendations. No judgement accompanies any outcome.
Limit Setting
Players control their activity through:
- Daily deposit caps
- Weekly loss limits
- Session time reminders
- Reality check intervals
Exclusion Options
Temporary and permanent exclusion available:
| Duration | Cooling Off | Reactivation |
|---|---|---|
| 24 hours | Immediate | Automatic |
| 7 days | Immediate | Request required |
| 30 days | Immediate | Request required |
| Permanent | Immediate | Not available |
External Resources
Problem gambling assistance organisations:
- GamCare - Confidential support and counselling
- Gamblers Anonymous - Peer support meetings
- BeGambleAware - Information and advice
International Helpline: 0808 8020 133
Email Support: support@narniumcasino.org
Complaint Procedure
Internal Resolution
Initial complaints go through support channels. Supervisors review escalated matters. Most issues resolve within 48 hours.
External Mediation
Unresolved disputes may proceed to independent arbitration. The casino cooperates fully with authorised alternative dispute resolution providers. Players receive guidance on escalation procedures upon request.
Feedback Welcome
Player suggestions shape platform development. Feature requests receive consideration during planning cycles. The community voice influences roadmap priorities.